Termini e Condizioni di Vendita e Partecipazione

TERMS AND CONDITIONS OF SALE AND PARTICIPATION

RAFTING REPUBLIC – Version 2026.2  |  Last updated: 23 July 2026

These terms and conditions govern the booking, purchase and participation in activities offered under the Rafting Republic brand. Before completing a booking, the Customer is invited to read them carefully together with the activity description, booking confirmation and applicable privacy notices.

1. OPERATORS, CONTACT DETAILS AND CONTRACTING PARTY

The contracting party, the entity receiving payment and the entity issuing the relevant fiscal document depend on the activity purchased.

For activities marketed by GRAPE, the practical, technical and logistical operation of the river descent may be carried out by Anatredifiume ASD through its own instructors, while the Customer’s commercial relationship for the purchased activity remains with GRAPE. For the Family activity, sale and delivery are handled by Anatredifiume ASD in accordance with the applicable organisational structure.

2. SCOPE AND DEFINITIONS

These terms and conditions apply to bookings made online, by e-mail, by telephone, on site or through other authorised channels, unless specific conditions are expressly stated in the product description, quotation, offer, voucher or booking confirmation.

• Customer: the person who makes the booking and/or payment.
• Participant: the person taking part in the activity.
• Operator: the entity identified in Section 1 as the contracting party for the specific activity.
• Consumer: a natural person acting for purposes outside any business, commercial, craft or professional activity they may carry out.
• Voucher/Gift Voucher: a prepaid entitlement that may be used in accordance with the conditions stated at the time of issue.

By making a booking, the Customer accepts these terms and conditions and any specific conditions clearly communicated before the contract is concluded.

3. BOOKING, CONTRACT FORMATION, PRICES AND PAYMENTS

A booking is considered confirmed when the Customer receives the order/booking confirmation and the required payment – either in full or as a deposit – has been made as indicated in the checkout, offer, quotation or confirmation.

Prices are stated in euros and include applicable taxes unless otherwise clearly indicated before purchase. Any additional services are shown separately.

Electronic payments may be processed by external payment service providers. The available payment methods are those displayed at the time of payment.

For the Family activity, payments relating to the activity are received through the channels of the competent Operator, Anatredifiume ASD. For GRAPE activities, payments are received through GRAPE channels. The Photo/Video service is financially managed by GRAPE, including when it relates to a Family activity.

For groups, schools, companies or customised bookings, specific deposits, deadlines and payment methods may apply, as indicated in the quotation or confirmation.

4. SERVICES FOR A SPECIFIC DATE/TIME AND RIGHT OF WITHDRAWAL

Activities booked for a specific date or period of performance are services relating to leisure activities. In the cases provided for by Article 59 of Italian Legislative Decree No. 206/2005 (Consumer Code), the general 14-day right of withdrawal applicable to distance contracts does not apply.

The contractual cancellation terms set out in Section 10 remain applicable. They constitute the Operator’s commercial cancellation policy and apply independently of any statutory right of withdrawal that may otherwise exist.

For distance purchases of vouchers or gift vouchers that are not linked to a specific date, any statutory right of withdrawal available to the Consumer is governed by applicable law and by the information provided at the time of purchase.

5. PARTICIPANT REGISTRATION AND MANDATORY DOCUMENTATION

Before the activity, each Participant must complete the required registration and participation declarations within the time limits communicated by the Operator.

Acknowledgement of the privacy notice and declarations required for participation are separate from optional consents relating to the Photo/Video service, promotional use of images and marketing.

For the Family activity, registration with F.I.Raft is required in accordance with the applicable F.I.Raft procedures. The Participant, or the person legally entitled to act on their behalf, must provide the required data and complete the necessary registration steps according to the applicable process.

If mandatory documentation or required eligibility criteria are missing, the Operator may refuse participation. The financial consequences depend on the reason for non-participation, these terms and conditions and any specific conditions applicable to the booking.

6. PARTICIPATION REQUIREMENTS, AGE AND MINORS

Age, height, physical ability, experience and any other participation requirements are stated in the activity description, booking process and/or confirmation and form an integral part of the service conditions.

Actual admission to the activity remains subject to the assessment of environmental, river-level, weather, technical and individual conditions by the Technical Manager/Head Guide. Any exception authorised in a specific case does not create an automatic entitlement for other bookings or dates.

For minors, the required registration and authorisations must be completed by the person legally entitled to do so according to the applicable process. The mere presence of an accompanying adult does not automatically make that person a parent, person exercising parental responsibility or legal guardian.

7. PERSONAL CONDITIONS, HEALTH AND SAFETY

The Participant must be in a physical and psychological condition compatible with the chosen activity and, before the activity, must confidentially inform the instructor or designated staff of any personal condition that may be relevant to their own safety or that of the group.

Participation in river activities is not permitted during pregnancy. Participation is not permitted while under the influence of alcohol, drugs or in any other condition that impairs the ability to understand and follow safety instructions.

The Participant must attend the briefing, use the equipment provided correctly and follow the instructions of the Technical Manager, guides and instructors at all times. Any instruction that is not understood must be reported immediately.

8. EQUIPMENT, CLOTHING AND PERSONAL BELONGINGS

The Operator provides the technical and safety equipment required for the specific activity. The Participant must use it correctly and must not alter or remove it without authorisation.

The Customer and Participants must follow the instructions regarding clothing and personal belongings provided in the activity description, booking confirmation or by staff. Personal belongings remain under the Participant’s responsibility unless expressly taken into custody by the Operator, without prejudice to any mandatory liability imposed by law.

9. MEETING TIME, PUNCTUALITY, DELAYS AND NO-SHOW

The Customer must arrive at the meeting time stated in the booking confirmation; unless otherwise indicated, arrival at least 15 minutes before the activity start time is recommended in order to complete check-in and preparation.

A delay that compromises registration, briefing, changing into equipment, shuttle arrangements, group organisation or departure may make participation in that session impossible. In the event of a no-show or a delay attributable to the Customer/Participant that prevents the service from being provided, amounts already paid may be retained and a refund is not guaranteed.

Where operationally possible, staff may offer a place in another available session. This is not guaranteed and any price difference may be payable by the Customer.

10. CANCELLATIONS BY THE CUSTOMER

Unless specific conditions have been agreed for groups, schools, companies, partner vouchers or special offers and clearly communicated before confirmation:

• Cancellation received at least 72 hours before the activity start time: the Customer may request a refund of the amounts paid or, where available, rescheduling or a voucher of equal value.
• Cancellation received less than 72 hours before the activity start time, or no-show: amounts already paid are retained and no refund is due, without prejudice to mandatory statutory rights or a different express decision by the Operator.

The cancellation request must be made by the Customer/booking holder and should include, where available, the order/booking number, activity date and names of the persons concerned. The relevant time is the time at which the Operator receives the cancellation notice.

For bookings made through agencies, portals or third-party vouchers, the relevant intermediary’s terms may also apply to financial and cancellation matters, provided they were communicated to the Customer at the time of purchase.

11. CHANGES, WEATHER, SAFETY, RESCHEDULING AND CANCELLATIONS BY THE OPERATOR

Outdoor and river activities depend on natural conditions. Rain, in itself, does not automatically result in cancellation: the activity may take place in rainy weather when conditions remain compatible with safety.

For weather or river-level conditions, safety reasons, force majeure, technical unavailability or other circumstances that make the activity unsafe or impossible, the Operator may change the time, route, embarkation/disembarkation point, organisation, duration or date, or cancel the departure.

If the activity is cancelled before it starts for a reason not attributable to the Customer and rescheduling is not accepted, the Operator will refund the amounts relating to the activity not provided. Except where mandatory law provides otherwise or where the Operator is liable, indirect costs incurred by the Customer, such as travel, accommodation or services independently purchased from third parties, are not reimbursed.

Non-substantial changes required for safety, river flow or technical organisation do not automatically constitute a breach of contract where they preserve the essential nature of the purchased experience.

12. GROUPS, SCHOOLS, COMPANIES AND CHANGES IN PARTICIPANT NUMBERS

For groups, schools and companies, specific terms may be agreed regarding minimum/maximum numbers, deposits, complimentary places, invoicing, changes, names and cancellations. Where such terms are included in the accepted quotation, offer or confirmation, they prevail over these general terms only in relation to the matters specifically regulated differently.

Unless otherwise agreed, changes in the number of Participants must be communicated as early as possible. Reductions notified within the 24 hours preceding the activity, or unused places, may be charged or retained as organisational compensation, within the limits of the communicated conditions and applicable law.

13. VOUCHERS, GIFT VOUCHERS AND THIRD-PARTY ENTITLEMENTS

The validity period of a voucher or gift voucher is the period stated on the voucher, purchase confirmation or offer terms. The voucher must be used within that validity period and is subject to availability.

The voucher may be used for the products and with the Operator stated at the time of issue. Transferability, divisibility, any additional payment and partial use are governed by the conditions stated on the voucher or in the confirmation.

Unless required by law or expressly offered on more favourable terms, vouchers are not redeemable for cash. If, at the time of booking, the selected service costs more than the usable value of the voucher, the Customer must pay the difference; any remaining balance is governed by the specific terms of the voucher.

Once an activity for a specific date/time has been booked using a voucher, the booking cancellation rules and any specific voucher conditions apply.

For vouchers issued or sold by third-party partners, the partner’s commercial terms govern its relationship with the purchaser in matters falling within the partner’s responsibility; these terms and conditions continue to apply to participation in the activity unless expressly stated otherwise.

14. TECHNICAL AUTHORITY, INTERRUPTION OF THE ACTIVITY AND EXCLUSION

The Technical Manager/Head Guide and instructors may refuse boarding, modify, suspend or interrupt the activity where reasonably necessary to protect the safety of the Participant, group, staff or third parties.

Exclusion due to failure to meet clearly communicated requirements, dangerous behaviour, intoxication or impairment, refusal to use mandatory equipment or serious failure to follow instructions may result in loss of entitlement to a refund for the service not used for reasons attributable to the Participant.

Where exclusion or interruption results from a technical or organisational cause not attributable to the Participant, the Operator will assess rescheduling or a refund according to the circumstances and the portion of the service actually not provided, in compliance with any applicable mandatory rights.

15. INHERENT RISKS, LIABILITY AND INSURANCE

River and outdoor activities take place in a dynamic natural environment and involve inherent risks that cannot be completely eliminated. Participants receive safety information and instructions and are required to follow them.

Nothing in these terms and conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

GRAPE S.C. and Anatredifiume ASD maintain insurance coverage relating to their respective areas of activity, as applicable. Terms, limits of indemnity, deductibles, exclusions and claim-reporting procedures are those set out in the insurance policies in force and may be made available or communicated as appropriate. Insurance coverage does not alter any mandatory rights of the Customer or Participant.

In the event of an accident, injury or claim, the Participant must promptly inform staff and cooperate in providing the information necessary to manage the event.

16. PHOTO/VIDEO SERVICE AND USE OF IMAGES

GRAPE S.C. / Rafting Republic may offer an optional photography and/or video service during the activity, intended for viewing and possible purchase or delivery to Participants in accordance with the methods offered.

Consent to the standard Photo/Video service does not automatically authorise promotional or advertising use of identifiable images. Any promotional use is managed separately in accordance with the applicable authorisations and Privacy Notice.

For minors, the specific authorisation rules applicable to the service and to any promotional use of images apply.

For technical or organisational reasons, where different preferences within the same raft or group cannot be reliably respected, the Photo/Video service may not be provided for the entire group, without affecting participation in the main activity.

17. PRIVACY, COOKIES AND F.I.RAFT REGISTRATION

The processing of personal data is governed by the Rafting Republic – GRAPE S.C. / Anatredifiume ASD General Privacy Notice and by any additional privacy notices applicable to specific processing activities.

For the Family activity, F.I.Raft registration is also subject to the privacy notice and procedures of the Italian Rafting Federation (Federazione Italiana Rafting – F.I.Raft) for processing activities falling within its responsibility.

The website uses cookies and similar technologies in accordance with the Cookie Policy and the preferences expressed through the consent management system.

18. COMPLAINTS, ASSISTANCE AND COMMUNICATIONS

• Operational assistance and bookings: info@raftingrepublic.com – Tel. +39 0165 801066 / +39 346 0990990.
• Formal communications concerning GRAPE S.C.: gpemotion@pro-pec.it.
• Formal communications concerning Anatredifiume ASD / Family activity: anatredifiume@pec.it.

Requests should, where appropriate, include the order/booking number, activity date, names of the persons concerned and a clear description of the request. The competent Operator will handle the complaint according to the nature of the purchased service and the matter being disputed.

19. APPLICABLE LAW AND JURISDICTION

These terms and conditions are governed by Italian law.

For contracts concluded with Consumers, jurisdiction remains with the court identified by mandatory consumer-protection rules, including the court of the Consumer’s place of residence or domicile where provided by law.

For relationships that do not qualify as Consumer contracts, unless otherwise agreed in writing and without prejudice to any mandatory jurisdiction, the Court of Aosta shall have exclusive jurisdiction.

20. SEVERABILITY, PRECEDENCE OF SPECIFIC TERMS AND VERSIONS

If any individual provision is null, ineffective or unenforceable, this does not automatically invalidate the remaining provisions, which continue to apply to the extent permitted by law.

Specific terms clearly communicated and accepted for a particular booking, offer, group or voucher prevail over these general terms only with respect to the matters regulated differently.

The version of the terms and conditions made available to the Customer at the time of booking shall apply. The Operators maintain a versioning system for published terms and conditions.

21. ACCEPTANCE OF THE TERMS AND CONDITIONS

By making a booking, the Customer declares that they have had the opportunity to read and understand these Terms and Conditions before the contract is concluded and accepts them together with any specific conditions applicable to the booking.

For relationships with Customers acting in the course of a business, commercial, craft or professional activity, any clauses requiring specific approval pursuant to Articles 1341 and 1342 of the Italian Civil Code must be approved through an appropriate method in the applicable contracting process.

Document version: 2026.2

Last updated: 23 July 2026. The current version must be made available to the Customer before the booking is concluded and retained within the company’s document versioning system.